Support Coordinator

Support Coordinator – Level 3

Cornwall, Bodmin

Permanent, Full time – 37.5 hours 

Salary £18,100 to £19,450

You also get to use our award winning benefits package!

Empowering customers to live rewarding and happy lives. That’s when it hits home.

We have a fabulous opportunity for you to join our awesome team. This is a shiny new service that we have recently been commissioned to deliver. Therefore you will have the opportunity to work with the team to shape, change and influence how the service is going to be provided within our local communities. We are going to support our brilliant customers who will have physical health needs and/or disabilities related to one or more of the following primary needs: physical health needs, including but not limited to physical disabilities, mobility issues, HIV, visual and hearing impairments and other long term conditions, cognitive impairment, including but not limited to dementia, learning disabilities, neurological development disorders, including but not limited to autistic disorder, Asperger’s syndrome and pervasive development disorder. People may also be experiencing other multiple support needs related to mental health, emotional wellbeing, drugs and alcohol, acquired brain injury, high risk behaviours, contact with the criminal justice system, social isolation, poverty and/or abuse.  The Service Provider will support people to make links in to other support services and health and social care agencies as appropriate. This will be delivered through the provision of community outreach Support (which may include holding group support sessions), County Wide Drop in services and an advice line. This service will be delivered in a variety of community based setting across Cornwall including their own accommodation, public spaces and in community based drop in services.

The key aims of the Service are to:

Enhance quality of life for people with health and wellbeing needs

Reduce or delay the need for formal care and support

Reduce unplanned use of emergency services

Customer quote

We are not able to provide a Customer quote at this time as it is a brand new service but we are sure there will be plenty of positive things customers will like to say in the future.

About our team

You’ll be working alongside our fabulous team who are super passionate about supporting customers to reach their goals and celebrating their achievements. The team will be made up of two Senior Client service Managers, a Referral Coordinator, Health Coaches, Support Coordinators and Support Workers. To us were not just a team we’re a ‘work family’. The two Managers are Vicky Martin, who will be managing West Cornwall and has been with Home Group for 15 years & Amanda Murrell who will be managing North & East Cornwall and has been with Home Group for 11 years. Between us we have a wealth of knowledge and experience! There will be 14 of us in the dream team and we don’t just love to support our customers, we’re there for each other too! As you may or may not know us we both have a positive, fun and energised approach to service delivery and team work! We LOVE CAKE!! However we do love exercise too - CrossFit and paddle boarding just to name a couple. We understand the importance of having a good work life balance and really care about our staff team.

Working hours

The main working hours of the service is going to be Monday – Friday 9am to 5pm. However there is an expectation that should you start supporting a customer who needs some help at a weekend or after 5pm, you will be flexible to meet the needs of that individual. Your work base is St Nicholas House. However as an Outreach worker, you will spend minimal time at the office and will cover Bodmin and the wider area in the East of Cornwall. We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you! There is the opportunity for you to earn some extra money by becoming one of our ‘Emergency Responders’ who work alongside the On Call managers out of normal hours. However this is on a voluntary basis. Please ask more about this if you are interested. 


Looking for a more flexible working pattern? You can also join us on a flexible basis by being part of our bank.  You can work hours that fit around your current commitments or even pick up some additional shifts to your main role to earn some extra cash and get paid on a weekly basis.

About you

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds. You’ll help change our customer’s lives (and our services) for the better by undertaking risk assessments, support planning, goal setting and regular reviews. You’ll create bespoke and personalised support plans with and for your customers.  Each plan will look to meet our customer’s individual needs and aspirations, making sure they meet safeguarding and confidentiality requirements. You’ll also have responsibility for coordinating our support workers, apprentices and volunteers, and working collaboratively with external agencies, to assess and engage support for our customers. We empower our customers to develop the independent living skills they need, to successfully move on. Together we’ll make a difference! To make sure that we keep our records straight, and customers safe, it's really important that you are technologically savvy (or at the very least not a technophobe!) You’ll be given the latest IT kit, which could include a Surface Pro tablet and smart phone, supported by our new online integrated IT system which means that you don’t have to be in the office as you can complete support plans on the go. 


To make sure our customers are well supported, it’s important that you have worked in a supported housing environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

Driving essential

As this is a community based role, you will need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses from your base of work to cover this use!

 If you are successful, we need you to have an Enhanced Disclosure Check through the Disclosure and Barring Service which we’ll pay for. 

Want to know more?

 If you’re not reading this advert on our careers pages, press the APPLY NOW button to access lots of useful stuff! You can download the Support Coordinator job description, and find out more about Home Group.We’ve also got these brilliant videos that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards package!

To apply

Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and your covering letter (don’t forget to attach this, as we really want to know more about you!) If you need help, we’ve also got some great templates available.

You’re unique!

Home Group play a big part in tackling prejudice and discrimination, not just for our customers, but colleagues too! You can be yourself here, because we value everything that makes you unique. So whatever your age, race, sexuality, disability, religion, or gender identity, we recognise and celebrate our differences. Together we make Home Group a great place to work!



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