Premium Listing
Citizens Advice
Up to £45,020
London
25 November 2019
Salary: Up to £45,020 plus £3,520 London Allowance (if applicable)
Employment type: Fixed Term
Department: Customer Journey
Hours per week: 36.25
Interview date: TBC
Contract Duration: 15 Months

Citizens Advice is changing. For 80 years we’ve provided free, independent and confidential advice to help people solve their problems. Last year we helped 2.7 million people in person - face to face in our local offices, by phone and through web chat. There were also 43 million visits to our website by people looking for answers to their problems.

Most people come to us first online - so we’re changing how we use digital to make sure we meet their needs. This means using data and research to understand their problems, and giving practical steps to help solve them. 

We make sure our advice is accessible, and helps people move forward. We’re also creative - thinking about how different formats and tools can best meet user needs.  

The role
We need a senior content designer to turn complex information into easy to use digital copy and tools.  

You’ll work in a dedicated product team on energy advice. You’ll create tools and advice based on evidenced user needs. Alongside user researchers, designers and developers, you’ll design digital advice content to help people find a way forward.  

You’ll be confident writing for a range of audiences and familiar using analytics to inform content development and validate usability. Most importantly, you’ll be a team player and committed to making sure that Citizens Advice’s digital content is the best it can be.

Equality
Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently under represented in our workforce. We’re committed to the following actions: 

1- If you wish to be considered under the Guaranteed interview scheme for disabled people please indicate this within your cover letter. Also let us know if you require us to make any reasonable adjustments to the shortlisting process or please provide information you wish us to take into account when considering your application.    

2- We are offering candidates from Black, Asian and Minority Ethnic (BAME) backgrounds the option to be considered under rules which ensure we always interview at least one BAME candidate. All candidates for interview have to meet our minimum criteria for the role, which is 60 percent of the shortlisting score across all essential criteria. To be considered under these rules please confirm if you are from a BAME background within your cover letter. 

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